Terms of Service and Public Offer

1. General terms and acceptance

Acceptance means the Customer's full and unconditional agreement to this Offer. When ordering is available for the relevant market, the agreement is formed after product selection, provision of an email address, three separate confirmations — adult age, acceptance of the Offer and consent to personal data processing — and successful payment.

The agreement is formed when payment is confirmed by the payment provider's verified server notification. Offer acceptance and personal-data consent remain separate checkboxes. Public information about an unavailable product does not create an enabled checkout or a completed agreement.

2. Service Provider details

• Service Provider: Individual Entrepreneur Roman Eduardovich Lomonosov;
• INN: 702405365517;
• OGRNIP: 325700000046374;
• state registration date: 8 October 2025;
• registering authority: Directorate of the Federal Tax Service for the Tomsk Region;
• email: metamorfozum11@gmail.com;
• website: https://metamorfozum.com.

3. Subject and limits of the service

The Service Provider prepares a personalised information and analytical report based on information supplied by the Customer.

METAMORFOZUM is not medical diagnosis, psychiatric care, psychological consultation, psychotherapy, crisis support, spiritual teaching or emergency assistance. The term Meta-Diagnostic does not mean medical diagnosis. The Service Provider does not guarantee specific life changes or the infallibility of each interpretation.

4. Products, reference prices and availability

International ordering is currently disabled. Reference prices are not settlement amounts and do not create an available checkout. If ordering is enabled later, the exact charge, settlement currency and availability will be displayed before payment. There is no subscription or automatic recurring charge.

• Meta-Diagnostic Report — analysis of one specific situation, recurring pattern, inner contradiction or difficult decision; public reference price: $9;
• Personality Meta-Profile — a broader analytical view of habitual perception, decisions, reactions, beliefs and recurring patterns; public reference price: $18.

5. Agreement and service process

The questionnaire opens only after confirmed payment. The Customer is responsible for the accuracy and sufficiency of voluntarily supplied information.

• choose the product;
• provide an email address and the three required confirmations;
• pay;
• receive access to the private questionnaire for the selected product;
• complete and submit the questionnaire;
• preparation of the analytical review;
• manual review;
• publication of the completed report on a private page.

6. Payment

When ordering is enabled, payment is made before the questionnaire opens and is processed through Robokassa. The payment form and bank details are processed by Robokassa and participating payment institutions. The Service Provider does not receive or store the full card number, expiry date or security code.

An order is treated as paid only after a server notification from the payment provider has been received and verified. A bank debit notification may arrive before the order status is updated.

Payment information and any receipt or settlement document required by applicable rules are generated and delivered in the manner corresponding to the payment method and the Service Provider's tax status.

International ordering and payment are not currently enabled on the English-language website.

• If a bank reports a debit but the order remains unpaid, the user should not pay again before checking. Contact metamorfozum11@gmail.com with the internal order reference, date and amount, without sending full card details;
• a confirmed mistaken or duplicate payment is returned through the payment channel available for the original operation, subject to payment-system rules and applicable law.

7. Delivery period and result access

The usual preparation period is 1–3 business days after the fully completed questionnaire is submitted. If additional clarification is required, the period begins after that clarification is received.

The result is delivered electronically on an individual private page or through another electronic method stated in advance. The Customer must protect the private link and access to their email and device. The Service Provider communicates an adjusted period if an objective delay occurs.

8. Customer rights and responsibilities

• provide a working email address and accurate information needed for the order;
• complete the questionnaire and supply necessary clarification;
• confirm adult age, separately accept the Offer and separately consent to personal data processing;
• avoid bank details, excessive special-category data and third-party personal data in answers;
• understand the service limits, independently test conclusions and make decisions;
• withdraw from the service and exercise other rights within the limits established by law and this Offer.

9. Service Provider rights and responsibilities

• provide clear information about the service, price and process;
• perform the analysis using information supplied by the Customer;
• provide questionnaire access after payment confirmation;
• manually review the result before delivery;
• request necessary clarification;
• maintain confidentiality and comply with personal-data law under the applicable documents;
• consider enquiries, complaints, withdrawal notices and refund requests.

10. Withdrawal and refunds

The Customer may withdraw from the service at any time in the manner provided by applicable law, subject to payment of the Service Provider's actual, documented expenses directly related to that order. No fixed non-refundable portion is imposed in advance.

Before substantive work begins, payment is returned less only substantiated actual expenses; if there are no such expenses, it is returned in full. After work begins, the refund is determined by the stage of performance and actual expenses, not a preset percentage.

For an objective defect, duplicate or mistaken payment, technical failure, or inability to perform on the Service Provider's side, the Customer retains the remedies and rights provided by applicable consumer law.

This section does not restrict mandatory consumer rights under Russian law.

• send the request to metamorfozum11@gmail.com;
• include the internal order reference, email used for the order, payment date and amount, grounds for the request and preferred contact method;
• do not send a full card number, verification codes or excessive personal data;
• the refund amount is determined after reviewing the stage of performance and actual expenses;
• a refund is initiated after the request is reviewed, normally through the original payment channel or another lawful method agreed by the parties; actual crediting time also depends on the bank and payment system.

11. Service result

The report is a personalised analytical material based only on information supplied by the Customer. It contains analytical hypotheses, connections between answers and a possible direction for further reflection.

AI is used as an auxiliary tool and can make mistakes. The report is not a final truth or verdict about a person, cannot establish the motives of third parties and does not replace medical, psychological, psychotherapeutic or crisis support.

12. Liability and limitations

The parties are liable under the applicable law of the Russian Federation. The quality and precision of the result depend on the completeness and accuracy of the Customer's information.

The Service Provider does not guarantee specific life changes and is not responsible for the Customer's independent decisions or the effects of inaccurate or excessive information supplied by the Customer. For failures of independent third parties outside reasonable control, the Service Provider takes reasonable steps to restore service delivery. These terms do not exclude liability where exclusion is prohibited by law.

13. Personal data

Personal data processing is governed by the separate Privacy Policy. Consent to personal data processing is given separately from acceptance of this Offer.

• Privacy Policy
• Consent to Personal Data Processing

14. Intellectual property

The Customer may use the personalised result for personal, non-commercial purposes. The methodology, service structure, software, website content and templates remain with their respective rights holders. Publication or commercial distribution requires a lawful basis.

15. Governing law and disputes

The relationship and agreement are governed by the applicable law of the Russian Federation. The parties first seek to resolve an issue by email. This does not restrict mandatory consumer rights, access to competent authorities or any court jurisdiction provided by law.

16. Changes

A new edition applies to orders placed after publication. Each request retains the version and content hash accepted at intake; later updates do not rewrite historical evidence.

17. Contact

For service, payment, withdrawal, refund and legal enquiries: metamorfozum11@gmail.com.